Our Process & Terms

Payment Terms

Deposits/Payments & orders are Non-Refundable

For website orderswe require full payment upfront.

For orders of on the day stationery (can only be ordered via Email) (Ceremony Booklets, Menus, Place cards etc.), we require full payment upfront within 2 business days.

For Tailored Orders via Email, payment options will be provided. 

Process (begins after an order is placed via our website/payment is made):

We will contact you to confirm your Print colours, Envelope Style and Paper colour selection.

We require your wording and if applicable, the Guest address/name list within a week from the date of your order & the drafts must be approved within 3 weeks

We require your wording typed including spacing and capitals by replying to your Order Confirmation email or you can email info@fzkandco.com. Please ensure the wording is exactly how you'd like it to appear with all details such as "together with their families, Ceremony to commence at etc.”. While we try to check drafts/wording, we do many drafts each day and the final approval to proceed is provided by the Client therefore we ask that you please double check your wording before providing it to us.

If applicable, the Guest names/address list needs to be provided in Alphabetical order in Excel format and written how you’d like each name/address to appear in terms of font selection, grammar, post code, Mr, Mrs etc.

Along with the above, we require your preferences with fonts and layout including any inspiration you have. You can also reference fonts from the font list that we provide.

We will provide your digital draft/s generally within 48 hours after receiving the details from you and will coordinate changes with you via Digital Drafts. Once the digital drafts have been approved by you for print, we will then begin the process (no further changes can be made at this point and any changes that are requested may be subject to a new template fee. Once printing has commenced, we can not make any changes and the order will be completed). If you require more then the quantity that you ordered after your order is completed, it will be considered a new order and a minimum order quantity will apply. Your order will be ready for delivery in approx. 3-6 weeks, usually 4 weeks (it can be sooner or later) from approval of the digital drafts. All orders are personalised and made to order therefore are non refundable. Orders are non refundable regardless of whether the design process has commenced. 

Note: Once an order is complete, regardless of any changes to your Event and any changes in regards to COVID, your order has been completed as agreed therefore must be delivered to you, if this happens (we hope not!) please let us know, we are here to help.